Shipping policy

Shipping Policy

Last updated: August 3, 2026

Processing Time Orders are typically processed within 1–3 business days of payment confirmation. Orders placed on weekends or holidays are processed the next business day.

Shipping Carriers & Rates We ship via UPS, USPS, and DHL Express. Shipping rates are calculated in real time at checkout based on package weight, dimensions, and destination. Due to the size and weight of motors and industrial equipment, freight costs may be significant — the rate shown at checkout is your exact carrier quote.

Domestic Shipping (United States)

• Estimated delivery: 3–7 business days depending on carrier and destination
• Expedited options available at checkout where offered by the carrier

International Shipping We ship to 27 countries worldwide. International customers should be aware of the following:

• Customs & Duties: Import duties, taxes, and customs fees are the buyer's responsibility and are not included in the shipping rate. These vary by country and are assessed by your local customs authority.
• Delivery Times: International shipments typically arrive within 7–21 business days depending on destination and customs processing. DHL Express offers faster options where available.
• Customs Delays: We are not responsible for delays caused by customs inspections or holds. We will provide tracking information so you can monitor your shipment.
• Restricted Items: Some motors and electrical equipment may be subject to import restrictions in certain countries. It is the buyer's responsibility to verify that the product can be legally imported before ordering.

Tracking A tracking number will be emailed once your order ships. Large or freight shipments may use a different tracking system — contact us if you need assistance.

Damaged Shipments If your order arrives damaged, photograph the damage and packaging immediately and contact us within 48 hours of delivery at Stusemotors@gmail.com.