Refund policy

Refund & Return Policy

Last updated: August 3, 2026

All Sales Are Final on Electrical Components Due to the nature of electric motors, contactors, pumps, and related electrical equipment, all sales are final unless the item arrives damaged, defective, or is not as described. We cannot accept returns on electrical components that have been installed, powered on, or show signs of use.

Eligible Returns We accept returns only under the following conditions:

• The item is unused, uninstalled, and in original packaging
• The return is requested within 30 days of delivery
• The item is damaged in transit or not as described — photo documentation required within 48 hours of delivery

Non-Returnable Items

• Electrical motors, pumps, or contactors that have been installed or powered
• Special-order or custom-configured items
• Items missing original packaging or documentation

Return Shipping

• If the return is due to our error (wrong item, defective product): we cover return shipping
• All other approved returns: buyer is responsible for return shipping costs
• We recommend insured shipping for all returns

Refunds Once we receive and inspect the returned item, we will notify you of approval or rejection. Approved refunds are processed within 5 business days to your original payment method.

How to Initiate a Return Contact us at stusemotors@gmail.com with your order number, reason for return, and photos if applicable. Do not ship items back without prior authorization.